More than a chatbot that answers messages. Zinochat understands customers, advises from your data, takes orders, and hands over to your team when needed, on Facebook, Zalo, and Instagram, around the clock.
compared with a team handling the same volume.
Answers common questions, remembers context, and hands off to your team when needed.
MessengerLZinoAI assistant Resolved
Pick a conversation to see how Zino supports customers.
A chatbot is just the chat window customers see. Behind it, Zinochat does all five things so every customer is fully served.
Understands what customers need, from messages and photos to voice messages.
Knows your products, prices, and policies from your shop’s own data.
Answers naturally, in your brand voice, around the clock.
Sends photos, quotes prices, places orders, and follows up with customers who hesitate.
Knows when your team is needed, and hands over with the whole conversation.
Enough knowledge for AI to answer. Enough context for your team to pick up any conversation.
From “Is this in stock?” to “How do returns work?”, Zino finds the answer in your documents and replies in your brand voice.
Build your knowledge base
An assistant that knows your business.A question on Zalo yesterday, a message on Facebook today. Same customer, everything remembered, nothing to repeat.
When a conversation needs a real person, your team can step in at any time with the full history and context.
♡LNo coding or complex setup.
Add your knowledge, pick a tone,
and let Zino handle the rest.
Link your Facebook Page, Zalo OA, or Instagram. Zinochat configures the connection automatically.
Be where your customers are.Upload product documents, FAQs, and policies. Shape a voice of your own for the assistant.
Your data. Your answers.Chat in the sandbox, fine-tune the answers, and go live when you’re ready.
Ready in just a few steps.Facebook, Zalo, and Instagram are ready. More channels are coming soon.
FacebookZaloInstagram
WhatsApp
TikTokTest, measure, and improve the quality of every conversation.
Track response times, resolution rates, and the questions your knowledge base still needs to cover.
Zino Flash for quick replies, Zino Chat for everyday conversations, Zino Pro for deeper reasoning.
Test in the sandbox, compare prompt versions, and roll back to a previous version whenever you need.
A customer care team costs more than salaries. Each hire also brings commissions, insurance, recruiting, training, and risks that are hard to see coming.
Staff turnover can disrupt operations. Knowledge leaves with each person, and customer data scatters across tools.
compared with a team handling the same volume.
Actual costs depend on your team size, shifts, and conversation volume.
Every feature is included, with no per-seat fees. You pay for each channel connection and for the AI credits you actually use.
No credit card needed to start.
Talk directly with the Zinochat team.
Facebook Pages (Messenger), Zalo Official Accounts (OA), and Instagram are ready. WhatsApp, TikTok, and embedded website chat are coming soon. Each connection costs 65,000 VND (about $2.5)/month, team members are free, and you get a 7-day free trial.
Upload product catalogs, policies, FAQs, PDFs, or plain text to the knowledge base. Zinochat indexes everything automatically and finds the relevant content for each question. You customize the assistant’s instructions, personality, and tone, then test it in the sandbox before going live.
Yes, at any time. Your team receives the full conversation and customer history when they take over. The AI assistant can also hand off on its own when a question needs a person.
There are two parts: each channel connection costs 65,000 VND (about $2.5)/month, and AI credits pay for the work the AI does, at 100,000 VND for 100,000 credits. Actual credit usage depends on the model and the conversation content. Unused credits never expire, and there is no per-seat fee. Every account includes unlimited users and knowledge bases, human handoff, and a sandbox. Businesses that need a dedicated credit quota can contact us for an Enterprise quote.
No. You get a 7-day free trial to connect a channel, upload your knowledge base, and try the assistant in the sandbox before paying anything. Sign up and start right away.
Your knowledge base and conversations remain yours. Zinochat is secure by default, with an on-premises data option for teams with stricter requirements. Contact us to discuss your needs.
Let Zino handle the everyday questions.
You focus on what your business needs most.