Automated Instagram chatbot for sales and support.
Quick answerZinochat's Instagram chatbot is an AI assistant that automatically answers Direct messages, recommends products, and closes orders 24/7. It replies from your own data, in your brand voice, and hands off to a human when needed.
Sign upWhat is an Instagram chatbot?
An Instagram chatbot is software that automatically answers Direct messages on Instagram instead of a human agent. Rather than making customers wait, the bot recommends products, answers questions, and collects order details instantly, 24/7.
Zinochat’s Instagram chatbot is AI-native: it understands natural language and replies from your own shop data, instead of only matching fixed keywords like traditional scripted tools.
What can the Instagram chatbot do?
- Recommend products based on the information in your knowledge base.
- Understand photos customers send to identify the product they mean.
- Quote prices and answer questions about stock, size, color, and promotions.
- Collect order details: name, phone number, delivery address.
- Follow up with undecided customers to lift conversion.
- Hand off to a human when a conversation needs a person.
How it works
A customer messages you on Instagram Direct → Zinochat receives the message → it matches against your shop’s knowledge base → the AI drafts a context-aware reply → it answers the customer and captures the order details.
A real example
Customer: “Do you still have this in size M?”
Zinochat: Finds the product in the knowledge base → checks size availability → confirms it is in stock → suggests a pairing and asks if they would like to order now.
It all happens in seconds, even when the shop is closed.
Rule-based vs. AI chatbot
| Rule-based chatbot | AI chatbot (Zinochat) |
|---|---|
| Matches fixed keywords only | Understands natural language |
| Rigid scripts that stall | Flexible, context-aware conversation |
| Hard to update, edit the flow | Learns from the knowledge base, updates fast |
| No memory of earlier context | Follows and understands the thread |
Frequently asked questions.
01Does the Instagram chatbot reply to Direct messages automatically?
Yes. Zinochat connects directly to Instagram Direct and automatically answers incoming messages, even outside business hours, based on the knowledge base you provide.
02Does it understand different languages?
Yes. Zinochat uses natural-language AI, so it understands how customers actually write, including abbreviations and informal phrasing.
03Can the chatbot create orders automatically?
The bot recommends products, quotes prices, and collects order details (name, phone, address) right in the conversation, then hands them to your staff or system to complete the order.
04When does it hand off to a human?
You set the handoff rules — for example when a customer asks for a person, the conversation goes beyond the script, or an order is high value — and Zinochat routes it to the right teammate.
05How long does setup take?
Connecting Instagram and loading your knowledge base takes only a few minutes. You can test the bot in a sandbox before it goes live with customers.
06What do I need to connect Instagram?
An Instagram professional account (Business or Creator). You log in to Instagram and grant access right inside Zinochat; no linked Facebook Page is required.
07How much does Zinochat's Instagram chatbot cost?
Each connected Instagram account costs 120,000 VND (about $5)/month, and team members are free. AI usage is billed in credits, 100,000 VND for 100,000 credits, and unused credits never expire. New accounts get a 7-day free trial.