# AI sales chatbot that recommends, follows up, and closes orders

> Zinochat's sales chatbot is an AI assistant that answers customers on Messenger, Instagram, and Zalo OA, recommends from your shop's own product catalog, and guides them to the order. It follows up with undecided customers at each stage of your sales funnel, and takes the order right in the conversation.

## What can the sales chatbot do?

From the first price question to the moment a customer leaves their delivery details, the bot sells from your data and your process.

- **Recommend from your catalog**: The bot looks up names, prices, variants, and availability in your shop's catalog, then suggests items that fit what the customer needs.
- **Send product photos and albums**: Send real product photos or the photo and audio albums you prepared. Sending existing catalog photos uses no credits.
- **Find products from a photo**: When a customer sends a picture of an item, the bot finds similar products in your catalog.
- **A staged sales funnel**: Split the buying journey into stages such as New lead, Qualified, and Closing. Each stage gives the bot its own goal and instructions.
- **Follow up when customers go quiet**: The bot writes a fresh follow-up on the schedule you set for each stage, and stops when the customer or a teammate replies.
- **Take orders in the chat**: When a customer decides, the bot records the product, quantity, and delivery details and creates the order, which appears on your Orders page for your team.

## The journey of an order

The bot guides the customer through each step, and you only step in when needed.

1. **A customer asks**: They message you on Messenger, Instagram, or Zalo OA, even outside business hours.
2. **The bot recommends**: It answers about price, size, color, and stock, and sends matching product photos.
3. **The chat moves to closing**: Once the need is clear, the conversation changes stage and the bot follows your closing instructions.
4. **It follows up**: If the customer goes quiet, the bot follows up on your schedule, while the channel still allows messages.
5. **The order is tracked**: The bot creates the order, your team steps in when needed, and orders and revenue show on your dashboard.

Get started in minutes. Add your catalog, set your sales stages, and test the bot in the sandbox before it goes live.

## A real example

> **Customer (Messenger):** "Do you still have the beige linen dress in size M? If so I'll take one, delivered to District 3."
>
> **Zino checked:** Finds the product in the catalog → 4 left in size M → Suggests a matching belt
>
> **Zino:** "Yes, we do! The beige linen dress in size M is 450,000 VND. Would you like the matching belt too? Send me your phone number and I'll place the order for delivery to District 3."
>
> **Stage: Closing:** Follows up in 2 hours if the customer goes quiet

Customer went quiet? The bot follows up, and stops as soon as they reply.

## What is a sales chatbot?

A sales chatbot is an assistant that answers customers in a chat channel, recommends products, and guides them to an order. Unlike a support chatbot that only answers questions, a sales chatbot's goal is the order: it needs to know your catalog and stock, understand where a customer is in the buying journey, and follow up when they hesitate.

Zinochat's sales chatbot is **AI-native**: it understands how customers actually write, including abbreviations and informal phrasing, and replies from your shop's data instead of following a rigid script.

## Who is a sales chatbot for?

- **Online shops selling through Facebook, Instagram, or Zalo OA** that get many messages a day about price, size, color, and stock.
- **Small sales teams** that cannot staff the inbox 24/7 but do not want customers to wait.
- **Shops where many customers ask a price and go quiet**, and that want to follow up at the right moment instead of messaging each one by hand.

## A note on follow-ups on Facebook and Instagram

Facebook Messenger and Instagram only let businesses message a customer within 24 hours of the customer's last message. Zinochat does not send follow-ups that fall outside that window, so schedule your follow-ups within 24 hours.

## Manual inbox vs. sales chatbot

| Manual inbox | Zinochat sales chatbot |
| --- | --- |
| Limited by working hours and headcount | Answers 24/7 on every connected channel |
| Prices and stock checked by hand | Looked up instantly in your catalog |
| Undecided customers are easy to forget | Automatic follow-ups at each stage |
| Order details scattered across chats | Orders and revenue in one place |

## Frequently asked questions

### Can the sales chatbot place orders by itself?

Yes. When a customer decides, the bot records the product, variant, and quantity with the name, phone number, and delivery address, and creates the order right in the conversation. Orders appear on your Orders page and dashboard, where your team can track, edit, or export them.

### Where does the bot get product information?

From the product catalog you build in Zinochat, with names, prices, variants, photos, and availability. It also uses your knowledge base of text and uploaded documents, such as delivery or return policies. You can limit each bot to a set of products.

### How do follow-ups work?

Each stage of your funnel can have follow-ups. You describe their purpose and tone, set a delay counted from the customer's last message, and choose how many times to repeat. The bot writes a new message each time, and stops when the customer replies, a teammate replies, or the conversation changes stage.

### Can the bot find a product from a customer's photo?

Yes, with image search. You index your product photos once (billed in credits per photo), and the bot then finds products similar to the photo a customer sends. Sending existing catalog photos to customers is free.

### When does the bot hand off to a human?

You set rules by keyword, attachment type, or a plain-language description of the situation, such as a return request or an unhappy customer. Each rule can either alert your team while the bot keeps replying, or pause the bot so a teammate takes over.

### Which channels does the sales chatbot work on?

Facebook Messenger, Instagram, and Zalo OA are live, all in one inbox. WhatsApp, TikTok, and website chat are coming soon.

### How much does Zinochat's sales chatbot cost?

Each channel connection costs 120,000 VND (about $5)/month, and team members are free. AI usage is billed in credits, 100,000 VND for 100,000 credits, and unused credits never expire. New accounts get a 7-day free trial.

- Sign up: https://app.zinochat.com/signup
- URL: https://zinochat.com/en/sales-chatbot/
- Updated: September 28, 2026