# Zinochat: AI Customer Experience. An AI sales chatbot on every channel > The AI Customer Experience platform with an AI chatbot that consults, takes orders, and supports customers 24/7 on Facebook, Instagram, and Zalo, from your own business data. More than a chatbot that answers messages. Zinochat understands customers, advises from your data, takes orders, and hands over to your team when needed, on Facebook, Zalo, and Instagram, around the clock. - Sign up: https://app.zinochat.com/signup - Log in: https://app.zinochat.com/login - Contact: contact@zinochat.org ## Five things AI customer experience does A chatbot is just the chat window customers see. Behind it, Zinochat does all five things so every customer is fully served. 1. **Understand**: Understands what customers need, from messages and photos to voice messages. 2. **Know**: Knows your products, prices, and policies from your shop’s own data. 3. **Answer**: Answers naturally, in your brand voice, around the clock. 4. **Act**: Sends photos, quotes prices, places orders, and follows up with customers who hesitate. 5. **Hand over**: Knows when your team is needed, and hands over with the whole conversation. ## One inbox. Every customer conversation Enough knowledge for AI to answer. Enough context for your team to pick up any conversation. ### Knows your business. Sounds like your brand. From “Is this in stock?” to “How do returns work?”, Zino finds the answer in your documents and replies in your brand voice. ### Recognizes returning customers. On every chat channel. A question on Zalo yesterday, a message on Facebook today. Same customer, everything remembered, nothing to repeat. ### AI assists. Your team takes over. When a conversation needs a real person, your team can step in at any time with the full history and context. ## Ready to chat in a few steps No coding or complex setup. Add your knowledge, pick a tone, and let Zino handle the rest. 1. **Connect your channels.** Link your Facebook Page, Zalo OA, or Instagram. Zinochat configures the connection automatically. 2. **Add your business knowledge.** Upload product documents, FAQs, and policies. Shape a voice of your own for the assistant. 3. **Test your AI assistant.** Chat in the sandbox, fine-tune the answers, and go live when you’re ready. Set up in minutes. Support customers 24/7. ## On the channels your customers already use Facebook, Zalo, and Instagram are ready. More channels are coming soon. - **Facebook**: Pages & Messenger - **Zalo**: Official Account - **Instagram**: Supported - **WhatsApp**: Coming soon - **TikTok**: Coming soon - **Website**: Coming soon ## Easy to use. Fully equipped Test, measure, and improve the quality of every conversation. - **Understand every conversation.** Track response times, resolution rates, and the questions your knowledge base still needs to cover. - **The right model for the job.** Zino Flash for quick replies, Zino Chat for everyday conversations, Zino Pro for deeper reasoning. - **Confident before going live.** Test in the sandbox, compare prompt versions, and roll back to a previous version whenever you need. ## About 1/3 of the cost. Less operational risk A customer care team costs more than salaries. Each hire also brings commissions, insurance, recruiting, training, and risks that are hard to see coming. Operating costs of roughly 1/3 compared with a team handling the same volume. Actual costs depend on your team size, shifts, and conversation volume. ## Pricing Every feature is included, with no per-seat fees. You pay for each channel connection and for the AI credits you actually use. - Each connection 65,000 VND (about $2.5)/month, team members free. AI credits: 100,000 VND for 100,000 credits. 7-day free trial. - 7-day free trial - Facebook, Zalo, Instagram supported - Unlimited knowledge base - Human handoff & sandbox ### ENTERPRISE: Custom pricing - Dedicated credit quota for your business - Priority (premium) support - Unlimited team members - Onboarding support and an on-premises option - Request a quote: contact@zinochat.org ## FAQ ### Which channels can I connect today? Facebook Pages (Messenger), Zalo Official Accounts (OA), and Instagram are ready. WhatsApp, TikTok, and embedded website chat are coming soon. Each connection costs 65,000 VND (about $2.5)/month, team members are free, and you get a 7-day free trial. ### How does the AI understand my business? Upload product catalogs, policies, FAQs, PDFs, or plain text to the knowledge base. Zinochat indexes everything automatically and finds the relevant content for each question. You customize the assistant’s instructions, personality, and tone, then test it in the sandbox before going live. ### Can my team take over a conversation? Yes, at any time. Your team receives the full conversation and customer history when they take over. The AI assistant can also hand off on its own when a question needs a person. ### How do AI credits and costs work? There are two parts: each channel connection costs 65,000 VND (about $2.5)/month, and AI credits pay for the work the AI does, at 100,000 VND for 100,000 credits. Actual credit usage depends on the model and the conversation content. Unused credits never expire, and there is no per-seat fee. Every account includes unlimited users and knowledge bases, human handoff, and a sandbox. Businesses that need a dedicated credit quota can contact us for an Enterprise quote. ### Do I need a credit card to start? No. You get a 7-day free trial to connect a channel, upload your knowledge base, and try the assistant in the sandbox before paying anything. Sign up and start right away. ### Is my business data secure? Your knowledge base and conversations remain yours. Zinochat is secure by default, with an on-premises data option for teams with stricter requirements. Contact us to discuss your needs.