# Facebook chatbot that answers your Page's messages

> Zinochat's Facebook chatbot is an AI assistant that automatically answers the Messenger messages sent to your Page, recommends products, and takes orders 24/7. Comments on your posts land in the same inbox for your team to answer, and can be hidden automatically to keep customers' details private.

## What can the Facebook chatbot do?

An AI assistant that staffs Messenger for you, with one inbox where your team handles comments on your Page.

- **Answer Messenger 24/7**: Whenever a customer messages your Page, the bot replies, from your product catalog and knowledge base.
- **Comments in the same inbox**: Comments on your posts appear alongside messages, with the original post. Your team replies publicly as the Page, right inside Zinochat.
- **Auto-hide comments**: Hide every customer comment as soon as it arrives. The customer still sees their own comment and your replies; other people do not.
- **Manage your Page's posts**: Publish posts to your Page and see each post's comments to reply to, edit, hide, or delete, without opening Facebook.
- **Understand photos and voice**: When customers send a photo or a voice message on Messenger, the bot finds similar products and transcribes what they said to answer it.
- **Take orders in Messenger**: When a customer decides, the bot asks for name, phone number, and address and creates the order in the conversation.

## Connect your Facebook Page in minutes

No code needed. Log in to Facebook, pick your Pages, and the bot starts answering.

1. **Log in to Facebook**: In Zinochat, choose the Facebook connection and log in with an account that manages your Page.
2. **Pick your Pages**: Choose the Pages to connect. Each Page is its own connection.
3. **Add your shop data**: Add your product catalog and documents such as delivery and return policies.
4. **Test in the sandbox**: Chat with the bot and refine its answers before it goes live.
5. **Turn the bot on**: Assign the bot to your Page under Connections, and turn on comment auto-hide if you want it.

Your Page's messages and comments share one inbox with Instagram and Zalo OA.

## A real example

> **Customer (Messenger):** "Does your SPF50 sunscreen work for oily skin? And is it in stock?"
>
> **Zino checked:** Finds the product in the catalog → Checks the guidance for oily skin → In stock, 320,000 VND
>
> **Zino:** "Yes, it does! It has a light, thin texture that suits oily skin, it's 320,000 VND, and it's in stock. Would you like me to place the order?"

Messenger messages get an answer in seconds, even at midnight.

## What is a Facebook chatbot?

A Facebook chatbot, or Messenger chatbot, is software that automatically answers the messages customers send to a business's Facebook Page. Instead of making customers wait for business hours, the bot recommends products, answers questions, and takes orders instantly, 24/7.

Zinochat's Facebook chatbot is **AI-native**: it understands how customers actually write, including abbreviations, missing diacritics, photos, and voice messages, and replies from your shop's data instead of making customers click through a preset script.

## Manage Page comments in one place

A Page's customers don't only send messages; they also comment under your posts, often to ask the price. With Zinochat, comments land in the same inbox as your Messenger, Instagram, and Zalo OA messages, with the original post, so your team answers in context. Turn on **comment auto-hide** to hide every customer comment as it arrives: the customer still sees their own comment and your replies, while everyone else, competitors included, does not.

## A note on Messenger's 24-hour window

Messenger only lets businesses message a customer within 24 hours of the customer's last message. Zinochat does not send follow-ups that fall outside that window, so schedule your follow-ups within 24 hours.

## Scripted chatbot vs. AI chatbot on Messenger

| Scripted chatbot | Zinochat AI chatbot |
| --- | --- |
| Customers click buttons along a preset flow | Customers ask naturally and the bot understands |
| Stalls when a question goes off script | Answers flexibly in context |
| Edit the flow whenever products change | Update the catalog and knowledge base and you're done |
| Cannot read photos or voice messages | Understands photos and voice messages |

The Facebook chatbot is part of Zinochat's [AI Customer Experience](/en/blog/what-is-ai-customer-experience/) platform: customer experience powered by AI, not just a chatbot that answers messages.

## Frequently asked questions

### Does the Facebook chatbot answer Messenger messages automatically?

Yes. Zinochat connects directly to your Facebook Page and automatically answers the Messenger messages customers send to it, even outside business hours, based on the product catalog and knowledge base you provide.

### What do I need to connect a Facebook Page?

A Facebook Page and a Facebook account that manages it. You log in to Facebook right inside Zinochat, pick the Pages to connect, and grant access.

### Does Zinochat manage Page comments?

Yes. Comments on your posts land in the same inbox, with the original post, so your team can reply publicly as the Page. In the Posts tab you can publish new posts and reply to, edit, hide, show, or delete comments.

### How does comment auto-hide work?

When you turn it on for a Page, Zinochat hides every customer comment as soon as it arrives. The customer still sees their own comment and your replies; other people do not. It is available for both Facebook and Instagram.

### Are there limits on follow-ups in Messenger?

Messenger only lets businesses message a customer within 24 hours of the customer's last message. Zinochat does not send follow-ups outside that window, so schedule your follow-ups within 24 hours.

### When does the bot hand off to a human?

You set rules by keyword, attachment type, or a plain-language description of the situation, such as a return request or an unhappy customer. Each rule can either alert your team while the bot keeps replying, or pause the bot so a teammate takes over.

### How much does Zinochat's Facebook chatbot cost?

Each connected Facebook Page costs 65,000 VND (about $2.5)/month, and team members are free. AI usage is billed in credits, 100,000 VND for 100,000 credits, and unused credits never expire. New accounts get a 7-day free trial.

- Sign up: https://app.zinochat.com/signup
- URL: https://zinochat.com/en/chatbot-facebook/
- Updated: September 28, 2026